Group Tour & Waterfront Coordinator
Group Tour & Waterfront Coordinator — Part-Time
The Thames River Heritage Park Foundation (TRHPF) is looking for a talented individual who can handle a variety of responsibilities throughout the year and who will have a visible role in our growing non-profit organization. TRHPF is a collection of national and historic sites on two sides of the Thames River in Groton and New London, CT, linked by a water taxi that tells the stories that shaped our nation. It’s a new kind of state park — one without boundaries.
You will be on the front lines of our water taxi and boat tour operation promoting and coordinating boat and land tours Memorial Day Weekend through mid-September and growing our Group Tour business in the off season.
In Season (May through September)
Coordinate all group and boat tours.
Liaison with boat operator, tour group, restaurants, historic partner sites and tour guides
on the day of tours.
Make sure tours run smoothly and troubleshoot any logistical issues that may arise with schedules.
Oversee all online and point-of-sale ticket sales, refunds, reconciliations and cancellations, and respond to customer inquiries. Coordinate with boat operator for cash sales reconciliation.
Schedule and oversee volunteer docents for land tours at our three landing sites in Groton and New London.
Make sure boat operator has TRHPF materials on boats. Provide boat operator with any weekly sponsorship or other signage changes and instructions.
Off Season (October through April)
Build our group tour business by identifying and selling prospects, building relationship with tour operators and other tour groups and maintaining relationships with group leaders. You will:
Assist in creating tour materials and send to groups throughout New England/NY/NJ. Follow up on materials sent.
Locate, connect and build relationships with tour operators.
Build database of groups/operators for tours.
Send information to and follow up with area businesses and organizations for group tours, water taxi rides and boat charters.
Schedule tours, get deposits, get contracts signed, liaison with the group leaders, schedule tours at historic sites and coordinate and schedule TRHP tour guides and boat operator.
Maintain all tour schedules.
Coordinate with non-profit heritage and cultural partners for their tour/boat needs, as well as other initiatives.
Support Sponsorship, Membership and other marketing efforts and administrative needs.
QUALIFICATIONS & SKILLS
You must have:
Excellent interpersonal and communication skills and enjoy spending time outside.
Excellent organizational and management skills.
Some IT skills and good working knowledge of MS Office.
Some experience with boating and an interest in American history a plus.
Good customer service skills.
The right candidate must be able to ride on the boats and have experience working with the public or in tourism or travel trades preferred.
This position reports to the Executive Director.
The Thames River Heritage Park Foundation is a 501©3 non-profit organization whose mission and purpose is to develop, promote, coordinate, and help preserve a new type of Connecticut state park known as the Thames River Heritage Park. The park include sites of national and historical significance along the Thames River in and around the City and Town of Groton and New London, located across from each other near the mouth of the river. The Foundation carries out its mission in collaboration with the State of Connecticut, the United States Coast Guard, the United States Navy, local municipalities and regional authorities, and the numerous heritage sites within its area.
A primary role of the Foundation is the oversight and operation of a water shuttle system designed to transport visitors to and from sites of significance on both sides of the Thames River.