Case Manager- Behavioral Health Homes (BHH); Bilingual (Spanish) - Required

Posted: 02/01/2023

How to Apply:
Please go to the Sound Community Services, Inc. Job Opportunities website, , and select the posting for which you would like to apply. Be sure to attach your resume and cover letter.


  • Earn up to 20 Vacation days per year!!
  • Additional paid time off including sick time, floating holidays, and personal time
  • Company paid Life Insurance
  • Company paid Accidental Death & Dismemberment Insurance
  • 401K Available
  • Opt-in benefits available: Aflac, Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability
  • Plus, Medical, Dental, & Vision Insurance!

Organization Overview:
Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Position Overview:
Work as part of the Behavioral Health Home multidisciplinary team to support the care delivery of persons served in several interdependent areas including self-management support, delivery system design, decision support, clinical information systems, and community linkages.

Title: Case Manager                      

Reports to: Program Supervisor

Department: Behavioral Health Home (BHH)

Classification: Non-Exempt; Union

Essential Functions:

  • Assist persons served to access improved care coordination, linkage, referral, family support and health and wellness promotion.
  • Assist in follow-up care and follow through on recommendations/referrals.
  • Assist with appointment scheduling, and accessing and transporting to services.
  • Identify and address persons served perceived barriers to treatment participation.
  • Skill building/teaching/coaching to help individuals maximize independence in the community.
  • Monitor persons served participation in and response to treatment.
  • Reach out to persons served on a regular basis to assess how they are doing. Brief check-ins, usually fifteen (15) minutes, should be conducted by phone as well as in person.
  • Demonstrate an understanding and appropriate use of Stages of Change, Motivational Interviewing, and skill-based interventions.
  • Understand the philosophy of BHH and have the ability to provide excellent customer skills to our persons served in describing what this enhancement to services can offer.
  • Assist in accessing self-help, peer support groups, wellness centers, and other self-care programs.
  • Teaching and coaching self-advocacy for individuals and families.
  • Attend regular team meetings for developing/sharing medical/behavioral health services which persons served have received, including gaps in care, and their treatment regimens.
  • Assist with entitlements.
  • Meet with Director of Integrated Health on a regular, weekly basis.
  • Attend all required trainings as assigned.
  • Other duties as assigned.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, and climb stairs. The employee frequently is required to walk, talk and/or hear; Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes; Vision adequate to read correspondence, computer screen, forms, etc. The employee is occasionally required to stand and climb or balance. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this position include the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Associate's degree (or sixty (60) credits equivalent) in a related field OR certification in medical or human services field required. A minimum of two (2) years of behavioral health or human services related experience may be considered in lieu of the degree/certification; bilingual (Spanish/English) required; current Motor Vehicle Drivers' license required; Competent user of technology including e-mail, agency intranet and the electronic client record; Demonstrated ability to work with clients in the field teaching skills necessary for community living and supporting recovery; Excellent written and oral communication skills; CPR/First Aid Certified or eligible.

Full Time; Monday - Friday, 8:00 AM - 4:30 PM

$19.84/hour, PLUS additional $0.50/hour for individuals who are bilingual (Spanish/English) and pass a proficiency test

New London

Sound Community Services, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V