Bradley International Airport launches concierge service, offering added convenience for all travelers

Windsor Locks, CONN – July 1, 2024 – The Connecticut Airport Authority is pleased to announce that Bradley International Airport, in partnership with Travelers Aid International, is launching a new concierge service for passengers. 

The service, which launches on July 1, is now available for booking and is geared toward departing and arriving passengers who are traveling for either business or leisure. Once a booking is made, a concierge team member will meet and greet the passenger(s) upon their arrival at the airport and assist in the following areas:

  • Checking in at the airline ticket counter
  • Going through the TSA security checkpoint via priority access
  • Accompanying the passenger(s) directly to their gate
  • Delivering food directly to the gate through BDL Market
  • Retrieving checked bags
  • Assisting to/from parking, pick up or car rental

The concierge service is ideal for the following travelers:

  • Older adults who may be traveling alone and need assistance
  • Families with children
  • First-time fliers
  • Anyone with special travel needs
  • Individuals who are looking for an elevated or personalized travel experience


“This new concierge program at Bradley International Airport is offering travelers another layer of convenience,” said Kevin A. Dillon, A.A.E., Executive Director of the Connecticut Airport Authority. “The program is designed to make traveling through the airport truly easy, by offering personalized assistance and removing some of the unknowns that passengers may have about flying.”

Kathleen Baldwin, president and CEO of Travelers Aid International, expressed her appreciation for the Connecticut Airport Authority’s collaborative approach to making this innovative concierge program a reality. “Passengers trying to navigate through Bradley International Airport will be the fortunate beneficiaries of this partnership,” Baldwin said. “We are excited to see this service evolve and reach its full potential.”

The cost of the concierge service starts at $79.99. Advanced reservations are required. To make a reservation, visit


Video available for broadcast use showing areas of BDL where concierge service would assist travelers. Please click the following link to download: