ConnectiCare Centers Receive International Recognition

The Farmington-based health plan received three international awards for its ConnectiCare Center services
 
ConnectiCare, a leading health plan in Connecticut, recently received three awards – gold, silver, and bronze – at the 15th Annual Stevie® Awards for Sales and Customer Service.
 
The ConnectiCare centers took home a gold award for Innovation in Customer Service – Other Service Industries, a silver award for Best Customer Satisfaction Survey, and a bronze award for Best Customer Engagement Initiative. More than 2,300 nominations from organizations of all sizes and in virtually every industry, across 51 nations, were considered in this year’s competition.
ConnectiCare was recognized for the COVID-19 health and safety measures it implemented in each of its ConnectiCare centers and for its Peace of Mind and Comfort Call initiatives, which provide members with additional support during the pandemic.
 
“Our members’ health and wellness has always been our top priority, and this was especially true as the pandemic affected Connecticut residents in 2020 and continues to impact the state,” said Eric Galvin, President ConnectiCare. “We’re honored to be recognized for the efforts we made over the past year to support our members and are proud of our team for their dedication to excellence during this difficult time.”
 
This is the third year in a row that ConnectiCare received multiple Stevie® awards for customer service. Last year, ConnectiCare was awarded a silver award for Innovation in Customer Service, a bronze award for Best Customer Satisfaction Strategy, and a bronze award for Best Customer Engagement Initiative. In 2019, the health plan received a silver award for Customer Service Management Team of the Year and a bronze award for Contact Center of the Year (Up to 100 Seats) – Financial Services Industries.
 
“In the toughest working environment in memory for most organizations, 2021 Stevie Award winners still found ways to innovate, grow sales, please their customers, and secure new business,” said Stevie Awards president Maggie Gallagher.  “The judges have recognized and rewarded this, and we join them in applauding this year's winners for their continued success.  We look forward to recognizing them on April 14.”
 
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
 

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