Residential Program Manager

Posted: 03/13/2024

How to Apply:
Please go to the Sound Community Services, Inc. Job Opportunities website, , and select the posting for which you would like to apply. Be sure to attach your resume and cover letter.


  • Earn up to 20 Vacation days per year!!
  • Additional paid time off including sick time, floating holidays, and personal time, in addition to 13 paid holidays
  • Company paid Life Insurance
  • Company paid Accidental Death & Dismemberment Insurance
  • 401K
  • Opt-in benefits available: Aflac, Pet Insurance, Employee/Spouse/Child Life Insurance, and Long Term Disability
  • Plus, Medical, Dental, & Vision Insurance! New this benefit year: option available for health insurance at NO COST TO EMPLOYEE!

Organization Overview
Sound Community Services, Inc. is a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Position Overview

Title: Program Coordinator           

Reports to: Director of Residential Services

Classification: Non-Exempt: Non-Union


We currently have this leadership opportunity available at each of the following programs:

Bent Crandall Program (Groton, CT)- A residential program for dually diagnosed clients, ages 18 and over.

Rite of Passage Program (New London, CT)- A residential program for young adult males, ages 18-25.

Jason Hyatt Center (New London, CT)- A residential program for young adults, ages 18-25. 

The Program Coordinator is responsible for the overall direction, supervision, coordination and evaluation of the program for which the coordinator is assigned to. The Program Coordinator will also perform assigned administrative duties, create and organize employee schedules, monitor and evaluate employee performance and lead team members in alignment with the agency’s mission, vision and values. 

Essential Functions:

  • Oversees efficient operations of program including, but not limited to, building/office maintenance, drills; vehicle maintenance; timely admission and discharge planning; and overall adherence to program budget.
  • Effectively plans, designs, and implements new programs and policies/procedures.
  • Adequately prepares and maintains relationships with landlords, Southeastern Mental Health Authority (SMHA) network providers, Visiting Nurse’s Association (VNA) providers, other community providers, and the SCSI multi-disciplinary team.
  • Effectively assesses outcome measurement, program evaluation, and person served satisfaction, and initiates changes based on results.
  • Demonstrates proficiency in utilizing monthly data to track Key Performance Indicators (KPIs), develops action plans and goals, attend KPI meetings and responds to Department of Mental Health and Addiction Services (DMHAS) outcomes and completion of surveys.
  • Consistently ensures adequate scheduling and coverage of personnel as required.
  • Provides adequate supervision and implements accountability standards among all reporting staff.
  • Oversees efficient hiring of program personnel.
  • Oversees orientation, and initial and ongoing training of program employees.
  • Provides regular team meetings, monthly supervision to reporting employees; conducts performance evaluations; implements progressive discipline as necessary.
  • Embodies the agency Core Values of Compassion, Accountability, Respect and Excellence and infuses them in employee interviews, supervisions and team meetings.
  • Assures attendance at clinical meetings to provide input around client issues and partners with the Clinical Director of Community Programs for PS clinical support and staff training needs.
  • Maintains awareness of and implements best practices, emerging research, and new potentials in client development for a vulnerable population who have experienced mental illness, trauma, substance abuse, homelessness, and involvement with the foster care and criminal justice systems.
  • Attend Centralized Intake Meeting to receive referrals.
  • Demonstrates understanding of SCSI's integrated service delivery system as well as available network resources in order to facilitate person served linkages and referrals.  Connect with referral sources to set up team meetings  for possible placement within program. 
  • Assists with development of new programs/contracts/grants to further enhance SCSI's funding opportunities.
  • Demonstrates proficiency in researching, compiling, and receiving awards/funding, and completes all necessary reporting/follow-up.
  • Participates as a member of the Manager on Call rotation.
  • Represents SCSI as a member of the SCSI Leadership Team.
  • Provides support and cross-coverage for other Program Coordinators.
  • Performs other duties, as assigned.

Physical Requirements:
While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools, or controls, and climb stairs. The employee frequently is required to walk, talk and/or hear; Speaking and hearing ability sufficient to communicate effectively by phone or in person at normal volumes; Vision adequate to read correspondence, computer screen, forms, etc. The employee is occasionally required to stand and climb or balance. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this position include the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A minimum of an Associates Degree in Human Services, or other related field; a minimum of three (3) years of experience in a human services related field; a minimum of one (1) year of supervisory/administrative experience; knowledge of evidence-based practices within the field of mental health/co-occurring disorders; proficient use in the use of Microsoft Office and other web-based systems; excellent written and oral communication skills.  Current valid driver's license and vehicle available for use during the workday required; CPR/First Aid certified or eligible.

Sound Community Services, Inc. is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V